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General Info, Payments & Shipping

We are currently closed for orders of custom items as we are focusing our efforts on making fabric masks for donations for local hospitals.  All items listed are ready to ship and will ship within 1-3 days.  Please know we are taking safety precautions on all outgoing shipments and following CDC guidelines.  We thank you for your understanding during these trying times and sincerely hope you and your families are staying healthy and safe.

General Info:  Our turnaround time can vary depending on the time of the year,  but orders that contain only premade items will normally ship within 24-48 hours.  Every made to order collar, bellyband, or custom order is made when it is received.  Please measure your dog carefully and email us with any questions.  We do not accept returns on custom embroidered items and bellybands.  
PLEASE NOTE:  If your dog wears a collar all the time, every day, it will show signs of wear much faster than if you change out his/her collar frequently.  We recommend having a tag collar for them to have identification, and use your Shaka Dog Hawaii collars when going for walks or outings.  We do not recommend leaving your Shaka Dog Hawaii collar on your dog while at dog parks, at the beach, or any place where they will be playing rough with other dogs or doing an activity that would cause excess wear and tear to the collar.  
DISCLAIMER:  Shaka Dog Hawaii collars are not guaranteed against normal trim and material wear, scratching, chewing, or execessive tugging or pulling.  Some of our trims are sturdier than others; if your dog is particularly hard on his/her collars, please email us before ordering and we can help you choose a suitable trim.  It is the customers responsibility to regularly check collars for wear and tear.  Shaka Dog Hawaii will not be held liable for damages to property or injuries to persons or 
animals resulting from negligence from the use of our products.

Payments:  We accept PayPal, Apple Pay and all major credit cards.  PayPal E-Check purchases ship as soon as payment clears (a range of 2 to 5 business days) for premade items.  Items that are made to order will be started on once payment clears (a range of 2 to 5 business days) and will generally ship within 3 to 5 business days.  
Shipping:  We ship USPS First Class for orders up to 1 pound.  Orders over 1 pound will ship USPS Priority.  Shipping charges are based on your order total and start at $5.00. We will automatically refund any excess shipping fees of $1 or more over the $5 base charge.  USPS Priority packages are automatically insured for a value of up to $50.   If you wish to add insurance or upgrade shipping, please contact us for a shipping rate adjustment.  You will receive an email with tracking number once your order ships.
Shaka Dog Hawaii is not responsible for damaged or lost mail by the postal service or carrier.  To avoid any possibility of damage or loss, additional insurance can be added to your order at your request. 
International customers:  Since prices vary dramatically from country to country, o
ur website is not set up for international orders.   Please contact us with item(s) you would like to order and your full address so we can provide you with shipping charges.  Once agreed upon, we will send you a PayPal invoice for payment.  All duty/taxes that are added by your country are completely seperate from Shaka Dog Hawaii and are the responsibility of the customer.