General Info, Payments & Shipping

All items listed on our website are ready to ship and will ship within 1-3 business days. 
General Info:  Our turnaround time can vary depending on the time of the year,  but orders generally ship within 1 to 3 business days.  
PLEASE NOTE:  If your dog wears a collar all the time, every day, it will show signs of wear much faster than if you change out his/her collar frequently.  We recommend having a tag collar for them to have identification, and use your Shaka Dog Hawaii collars when going for walks or outings.  We do not recommend leaving your Shaka Dog Hawaii collar on your dog while at dog parks, at the beach, or any place where they will be playing rough with other dogs or doing an activity that would cause excess wear and tear to the collar.  

DISCLAIMER:  Shaka Dog Hawaii collars are not guaranteed against normal trim and material wear, scratching, chewing, or execessive tugging or pulling.   It is the customers responsibility to regularly check items for wear and tear.  Shaka Dog Hawaii will not be held liable for damages to property or injuries to persons or animals resulting from negligence from the use of our products.

Payments:  We accept PayPal, Google PayApple Pay and all major credit cards.  
PayPal E-Check purchases ship as soon as payment clears.
Shipping:  We ship to the USA and Canada only. 
USA Customers:  We ship USPS and insurance is included.  You will receive an email with tracking number once your order ships.

Canadian customers:  O
ur website is not set up for international orders.   Please contact us with item(s) you would like to order and your full address so we can provide you with shipping charges.  Once agreed upon, we will send you a PayPal invoice for payment.  All duty/taxes that are added by your country are completely separate from Shaka Dog Hawaii and are the responsibility of the customer.  

Shaka Dog Hawaii is not responsible for damaged or lost mail by the postal service or carrier.