General Info, Payments & Shipping

All items listed on our website are ready to ship and will ship within 1-3 days.  

General Info:  Our turnaround time can vary depending on the time of the year,  but orders generally ship within 24-48 hours.  
PLEASE NOTE:  If your dog wears a collar all the time, every day, it will show signs of wear much faster than if you change out his/her collar frequently.  We recommend having a tag collar for them to have identification, and use your Shaka Dog Hawaii collars when going for walks or outings.  We do not recommend leaving your Shaka Dog Hawaii collar on your dog while at dog parks, at the beach, or any place where they will be playing rough with other dogs or doing an activity that would cause excess wear and tear to the collar.  

DISCLAIMER:  Shaka Dog Hawaii collars are not guaranteed against normal trim and material wear, scratching, chewing, or execessive tugging or pulling.  Some of our trims are sturdier than others; if your dog is particularly hard on his/her collars, please email us before ordering and we can help you choose a suitable trim.  It is the customers responsibility to regularly check collars for wear and tear.  Shaka Dog Hawaii will not be held liable for damages to property or injuries to persons or 
animals resulting from negligence from the use of our products.

Payments:  We accept PayPal, Apple Pay and all major credit cards.  
PayPal E-Check purchases ship as soon as payment clears.
Shipping:  We ship to the USA and Canada only. 
USA Customers:  We ship USPS First Class for orders up to 1 pound.  Orders over 1 pound will ship USPS Priority.  Shipping charges are based on your order total and start at $5.00. We will automatically refund any excess shipping fees of $1 or more over the $5 base charge.  If you wish to add insurance or upgrade shipping, please contact us for a shipping rate adjustment.  You will receive an email with tracking number once your order ships.

Canadian customers:  O
ur website is not set up for international orders.   Please contact us with item(s) you would like to order and your full address so we can provide you with shipping charges.  Once agreed upon, we will send you a PayPal invoice for payment.  All duty/taxes that are added by your country are completely separate from Shaka Dog Hawaii and are the responsibility of the customer.  

Shaka Dog Hawaii is not responsible for damaged or lost mail by the postal service or carrier.  To avoid any possibility of damage or loss, additional insurance can be added to your order at your request.