General Info, Payments & Shipping

General Info: 
Our customers mean everything to us. If you have any questions or need any help, please don't hesitate to reach out.  
 
Payments:  We accept PayPal, Google Pay, Venmo and all major credit cards.  
PayPal E-Check purchases ship as soon as payment clears.
 
 
Shipping:  
Typically it takes 3-7 business days for your order to process and ship.  Please note if you order more than one item they may ship separately and you may receive more than one shipping confirmation. 
**During the holiday period, both processing and shipping times may be longer.  We cannot guarantee a specific delivery date.   We recommend placing any Christmas orders no later than December 4, 2023.**
  

USA :  We ship by USPS, UPS.  Shaka Dog Hawaii is not responsible for damaged or lost mail by the postal service or carrier. 

We are not shipping internationally at this time.
 
PLEASE NOTE:  If your dog wears a collar all the time, every day, it will show signs of wear much faster than if you change out his/her collar frequently.  We recommend having a tag collar for them to have identification, and use your Shaka Dog Hawaii collars when going for walks or outings.  We do not recommend leaving your Shaka Dog Hawaii collar on your dog while at dog parks, at the beach, or any place where they will be playing rough with other dogs or doing an activity that would cause excess wear and tear to the collar.   Shaka Dog Hawaii collars are not guaranteed against normal trim and material wear, scratching, chewing, or excessive tugging or pulling.   It is the customers responsibility to regularly check items for wear and tear.  Shaka Dog Hawaii will not be held liable for damages to property or injuries to persons or animals resulting from negligence from the use of our products.